Tech MBA & Product Manager
I build systems that scale with people.
Aspiring Product Manager turning messy, real-world problems into structured, scalable solutions. Currently focused on building HealthTech products that make people's lives easier, not harder.
Capabilities
Where I'm most useful.
Product Strategy
Aligning founders, go-to-market teams, and engineering. Conducting deep market gap analysis to drive tricky products from idea to adoption.
Workflow Optimization
Designing structured CRM architectures and roadmapping backend processes so day-to-day operations scale with less friction.
HealthTech & SaaS
Translating messy clinical workflows into clear technical requirements to build software that actively reduces user cognitive load.
My Work
What this looks like in practice.
ValGenesis Technical Escalations
Application Engineer
The Problem
A critical enterprise SaaS client faced a high volume of open support tickets (50+), impacting overall satisfaction and threatening contract renewal.
The Process
Diagnosed the root software workflow issues. Delivered 700+ technical solutions globally and led 12+ international training sessions.
The Impact
Reduced open tickets from 50+ to just 4 within 2 months using agile workflows, serving as the executive spokesperson. Maintained 98% satisfaction.
NurseShield HealthTech MVP
Product Manager & Technical Lead
The Problem
Nurses input 600-800 data points per shift. 79% report extreme fatigue from duplicative charting, leading to significant unpaid overtime and clinical errors.
The Process
Conducted deep user problem validation spanning Nov '24 - Mar '26. Pinpointed cognitive overload, staffing instability, and high-frequency ED checklists as the core root causes.
The Impact
Designed and built an MVP tailored to reduce post-shift documentation recovery, providing quicker charting workflows and significantly improved staffing visibility.
Attio CRM Architecture
Technology & Operations Consultant @ Schulich Startups
The Problem
Fragmented stakeholder management and lack of actionable reporting across 4+ fast-growing startup cohorts.
The Process
Road mapped stakeholder workflows through extensive user research to support both founder pipelines and sponsor management.
The Impact
Built structured CRM pipelines in Attio, enabling clear visibility into engagement stages and drastically improving data-driven decision-making.
Let's Connect
Ready to build systems
that scale?
Whether you're looking to reduce clinical workflow friction, optimize CRM operations, or chat about product strategy, I'd love to hear from you.
© 2026 Tushar Sroya